TERMS & CONDITIONS

 

Customer service

Our main focus is to ensure that you, our customer, are happy. We want you to love our products and we want to make sure that dealing with us is easy and stress-free. Please don’t hesitate to email us on hugh@hughparsonsdesign.com.

Postage and Delivery

All furniture deliveries are made by a specialist courier, and small items are sent via DHL depending on the size and weight of the package. All items are sent using a signed and tracked service. Please note that if you order more than one item, they may be shipped separately.
If you live outside the UK, you may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. 
Unfortunately, I have no control over these charges or delays and cannot predict what they may be. I suggest that you contact your local customs office for additional information. Items may be collected direct from our workshop. If you choose to collect in person, please call or email to arrange a convenient time.

Returns

Our items are non-returnable unless in the case of manufacturing fault.

Repairs

If your product develops a manufacturing fault within one year of receipt we will either repair it or replace it. If you are in the UK we will arrange carriage however unfortunately we cannot pay for international carriage. If you have bought a product which needs repaired due to normal wear and tear we will happily repair the product for you. Just contact us outlining the issues, and we will email you with a quote for repair.


We reserve the right to determine that a product is beyond repair. Please note that normal wear and tear does not constitute a manufacturing fault.

 

Privacy Policy

We take personal information when you place an order including your name, email address, phone numbers and home address so that we can process and fulfil your order. Your phone number may be given to our courier for delivery services. 

Cookies

Our site uses cookies which you can access when you visit our site in future;

Website functionality cookies enable you to browse the website and use our features.
Website analytics cookies allow us to measure and analyse how our customers use the website. This allows us to continuously improve our website.
Customer preference cookies lets our website remember your preferences (for example your user name, language or location).
This makes your browsing experience simpler, easier and more personal to you.


By using my website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

Disclaimer

We try to portray our products as accurately as possible, but uncontrollable issues with natural light and photographic reproduction means that colours may vary slightly from the images shown.
As all our products are handmade, there may be small differences in the quoted dimensions.